Data
Deletion.

• From your dashboard

  Sign in to your Xerpihan account, open settings, and choose delete account. All of your account data will be deleted.

• By email

  Email admin@xerpihan.id with the subject “Data Deletion Request”. Include the email or phone number linked to your account, and name the connected platform (Instagram, Facebook or WhatsApp) if your request concerns it.

• Disconnect a connected account

  You can disconnect a social media or WhatsApp Business account at any time from your dashboard. Once disconnected, the access tokens are deleted and we stop fetching new data.

A deletion request covers onboarding and business data, Content Assets, AI chat history, collaboration data, connected-account tokens, analytics data previously retrieved from connected accounts, and the message and account data we store from a WhatsApp Business account you connected.

Data is deleted within 30 days of your request. We will confirm by email once deletion is complete. Records we are legally required to keep, such as invoices and transaction records, may be retained for the period the law requires.

You can also revoke Xerpihan’s access directly from Meta: on Facebook, open Settings, then Business Integrations (or on Instagram, Settings, then Apps and Websites), and remove Xerpihan. This revokes our permissions on Meta’s side. WhatsApp conversations stored on recipients’ phones or by WhatsApp itself are outside our control.