Privacy
Policy.
Version
v2.0 (February 9, 2026)
Data Controller
PT Xerpihan Kata Digital
1. Introduction
At Xerpihan, your privacy is our top priority. This policy explains how PT Xerpihan Kata Digital ("Xerpihan", "We", "Us") manages your information when you use our platform, including Market Intelligence, Creative Center, and Enterprise solutions.
By continuing to use our platform, you consent to the practices described in this policy.
2. Information We Collect
Account Data
Name, email address, phone number, login credentials, and company profile information.
Content Assets
Materials you upload for processing, including but not limited to documents (DOCX, PDF), video files (MP4), audio files, and images.
Creative & AI Inputs
Prompts, text commands, style preferences, and configurations you provide to our AI agents.
3. Information Usage
We use your information to:
- Provide and maintain our services (e.g., running market analysis or processing transcriptions).
- Manage your Enterprise account and team collaborations.
- Improve our AI algorithms through anonymized and aggregated data.
- Perform billing and financial administration.
4. AI & Data Processing
Data you input into the Creative Center is processed by advanced AI models. We do not use your raw Content Assets to train public models without your explicit permission. However, we may use metadata from your usage to optimize our system performance.
6. Security & Retention
Data Encryption
All data is encrypted using SSL/TLS protocols in transit and AES-256 encryption standards at rest.
Enterprise Isolation
Business Scale customers may request additional data isolation to ensure corporate-level asset security.
7. Your Rights
You have full control over your data:
- Access & Portability
Download all your Content Assets and job history at any time.
- Right to be Forgotten
Request permanent deletion of your account and data via settings dashboard or email.
8. Contact Us
If you have questions about this policy, or wish to report a security issue, please contact our privacy team at:
admin@xerpihan.id
Privacy & Data Protection Office