Tech Infrastructure · WhatsApp
WhatsApp Business API integration for your company
We set up the official WhatsApp Business API, connect it to your CRM, dashboard or internal systems, and run it with your team.
Our integration is implemented and verified in Meta for Developers.
What is the WhatsApp Business API?
The WhatsApp Business API (WhatsApp Business Platform) is Meta's official interface that lets a company send and receive WhatsApp messages from its own systems instead of from a single phone. Unlike the WhatsApp Business app, it supports several agents on one inbox, approved message templates, automation, and integration with a CRM or ERP.
Many "WhatsApp blast" tools automate an ordinary WhatsApp account. That breaks WhatsApp's terms and risks the number being blocked. The official API is built for business messaging: messages to customers rely on opt-in, and conversations you start use approved templates.
What we set up and run
Number onboarding & business verification
Preparing your business account and number, and helping with Meta business verification.
Message templates & approvals
Designing templates for notifications, reminders and service messages, then submitting them for approval.
Notifications, reminders & scheduled broadcasts
Automated and scheduled messages to contacts who have opted in.
Webhooks & CRM / ERP / dashboard integration
Conversations and message statuses flow both ways into the systems you already use.
Shared inbox for your team
Several agents handle one official number, with conversation history in one place.
Chatbots & AI replies with human handoff
Automatic replies for common questions, with escalation to an agent when needed.
Typical uses
Appointment and schedule reminders
Clinics, schools and service businesses cut no-shows with automatic reminders.
Order and payment notifications
Order confirmations, delivery status and invoices straight to the customer’s WhatsApp.
Customer-service inbox
One official number, several agents, and a history that survives team changes.
Event invitations and registration
We built an official WhatsApp inbox for exhibition invitations on the AK Gallery website.
From need to running
Discover
We map the use case, message volume and the systems that need to connect.
Set up
Business account, number, verification and message templates are prepared and submitted.
Integrate
Webhooks, CRM or dashboard, team inbox and automations are connected and tested.
Operate
We monitor, adjust templates and support your team after launch.
How does cost work?
Cost has two parts. First, Meta's usage fees, which vary by message category and destination country. Second, Xerpihan's setup and integration fee, scoped to your project.
We do not publish a fixed price here because every company’s needs differ. After a short call you receive a written quote.
Frequently asked questions
Is Xerpihan’s WhatsApp integration verified by Meta?
Our integration is implemented and verified in Meta for Developers, and it uses the official WhatsApp Business Platform from Meta.
What is the difference between the WhatsApp Business API and the WhatsApp Business app?
The WhatsApp Business app is operated manually from one device. The WhatsApp Business API connects to your own systems and supports several agents on one inbox, approved message templates, automated notifications and scheduled sending at scale.
Is WhatsApp blasting safe?
Automating an ordinary WhatsApp account to send bulk messages breaks WhatsApp's terms and risks the number being blocked. For legitimate bulk messaging, use the official WhatsApp Business API with recipient opt-in and approved templates.
Do I need Meta business verification?
Meta business verification is generally needed to raise messaging limits and establish a trusted business identity. We help prepare the documents and the process.
How much does the WhatsApp Business API cost?
Cost is Meta's usage fees, which vary by message category and country, plus Xerpihan's setup and integration fee scoped to your project. Contact us for a written quote.
What do I need to get started?
Generally: company details and documents for verification, access to your Meta business account (or we help create one), and the phone number to use. We guide the rest during discovery.
Can a chatbot or AI answer customer messages?
Yes. We build automatic replies for common questions and set up a handoff to a human agent for more complex cases.
Ready to run official WhatsApp for your business?
Tell us your use case. We will explain the steps, costs and timeline clearly.
We reply within one working day.